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Emergency Communications Center

The Medical Communication Center is located on the rooftop of the medical center and is commonly referred to as "MEDCOM". Our highly trained staff provides services 24 hours, 7 days a week.

Below is a sample of some of the responsibilities of a Communications Coordinator:

  • Receive patient care reports from pre-hospital providers for patients they are transporting to UVA Emergency Department.
  • Provide pre-hospital providers the ability to speak with a physician for medical command as needed.
  • Work with the ED Attendings to activate Trauma Alerts based on multiple factors.
  • Activate the UVA Mass Casualty Plan when required.
  • Activate the Hazardous Materials Plan when required.
  • Closely monitor several radio frequencies
  • Perform emergent and non-emergent dispatching for Medic V, Pegasus Ground, Pegasus Air, and the Neonatal Emergency Transport Team (NETS).
  • Track events for Special Events Medical Management (SEMM)
  • Monitor multiple 12-lead transmission software from pre-hospital providers.
  • Provide flight following for transient aircraft.
  • Coordinate all aircraft traffic at the University of Virginia.
  • Work alongside Emergency Management personnel
  • Activate the Hospital Diversion Plan when required
  • Work within the TJEMS Regional MCI plan when activated
  • Disseminate High Priority communications via E-Notify system
  • Process Mutual Aid Requests
  • Communicate with Emergency Department Team Manager
  • Notify the Emergency Department Attending when critical patients are inbound to the Emergency Department.
  • Work with the hospital command center when activated
  • Activate the PAIP as required.
  • Communicate with other agencies, including Shenandoah National Park
  • Monitor various cameras throughout the medical center
  • Track UVA Medical Transport Network vehicles via satellite GPS


If you are interested in joining our team as a Medical Transportation Communications Coordinator, click the appropriate link below:

Current UVA Employees

Non-UVA Employees

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Rooftop Helipad

Schedule a Transport


(434) 982-2000
(434) 924-9287

To Schedule Electronically


UVA Medical Center Complex
Phone (434) 924-2012

Outside of UVA Medical Center Complex
911 or refer to your Unit Red Book

Pegasus (Helicopter)
within Virginia:   (800) 552-1826
outside Virginia: (800) 882-4354

Newborn (NETS)
(866) NETS-UVA or (866) 638-7882

Medical Transport Categories


Medical Transport Categories