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Mobile Device Setup Instructions

iPhone, iPad, Mobile Device

Prior to following these instructions please ensure you have completed the Mobile Device Agreement. Only by completing the agreement form will your account be eligible for MobileIron installation.


University of Virginia Health System requires the use of MobileIron on mobile devices in order access email and other corporate resources. The following outlines installation, configuration and use of that product. Step by Step instructions can be found in the second section below.

Begin by downloading the MobileIron Mobile@Work app from the Apple App Store (iPhone or iPad) or Google Play Store (Android).


Configure the app with the following information:

- Server:        mdm.healthsystem.virginia.edu

- User:           This is your Health System network user name. Ex: ABC1D

- Password:    The password associated with your HS network user name


Follow the installation prompts allowing for the installation of certificates, notifications, location permissions and with Android, the administrator configuration needs for the MobileIron app. This process will also setup your HS email account. The device will ask for your Health System network password in this step.


Both Android and iOS devices will require a passcode. This can be as few as four numbers or a more complicated word or phrase. Android devices will require an additional Secure App passcode. This can be the same as the device passcode. Both passcodes can be reset by the HelpDesk.


Step by Step Instructions

Have a new iPhone or iPad? Wondering where to start? Try these out of the box startup steps. Just the basics to get you going.

Out of the Box iOS 


The next step is to add MobileIron. This will help you get all the Health System stuff, including email, on your iPhone or iPad.

Adding MobileIron to iOS


Have an iPhone or iPad and need to connect to the Health System network while away from the hospital? After adding MobileIron follow these simple VPN steps.

Health System Remote Networking for iOS


Need a full blown version of Epic on your iPad? Add Citrix Receiver. Internally on the Health System WiFi or even at Starbucks using VPN, Citrix delivers where you need it, when you need it.

 Citrix Receiver for iOS


Got Android? Follow these steps to add MobileIron and email to your Android device.

Android Device Setup

 F5 Access - Android VPN