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Language Services

Contact Us:

PO Box 801481
Phone: 434.982.1794 Mon-Fri, 0800-1700
434.982.1600 Emergency After-Hours Only
Fax: 434.243.1191
Email: "R Language Services" in the global address book
Translation questions: R Document Translation

Resources Available To Staff & Patients

Free interpreter services are available for patients and their CarePartner or family member(s) with Limited English Proficiency (LEP) or who are deaf/hard of hearing. LEP patients do not speak, read, write or understand English at a level that permits them to interact effectively with health care providers. Everyone is responsible for recognizing the language needs of patients and obtaining language assistance.

Spanish Interpreters - Onsite Monday-Friday, 0800-1700. Available after-hours and weekends for emergencies only by contacting the Contact Center at 2-1600.

CyraCom Telephone Services – staff can access over-the-phone interpreter services in over 150+ languages 24 hours a day, 7 days a week. Spanish speaking patients can access over-the-phone interpreter services by following the instructions on the Spanish Calling Card. Click on the Spanish Calling Card under Quick Links to the left for ordering instructions.  

Agency Interpreters – The Medical Center has agreements for the services of community fee-based interpreters for sign language and other foreign languages.

Sign Language - Available 24 hours a day, 7 days a week by contacting 982-1794, Mon-Fri 0800-1700 and 982-1600 after hours and weekends.

Foreign Languages (non-Spanish) - must be scheduled in advance Monday-Friday, 0800-1700.

Document Translation – Language Assistance Services will coordinate translation of vital forms/documents. Translated text must be approved by our office. For inquiries or more information, contact R Document Translation.

Proficiency Testing - Language Services will facilitate testing of bilingual providers and staff that are interested in communicating healthcare information to patients. The 40 minute over the phone exam can be scheduled at a time convenient for you. A proficiency level of 3 is required to communicate with Limited English Proficiency patients. We verify that the provider or staff is in a role where the use of the skills will be used frequently. Click here for information about each proficiency level, and here to Complete the Bilingual Provider Form to begin the process.

Aids for hearing or vision impaired - Hard of hearing equipment, Pocketalkers, and magnifiers are available for check out by contacting our office.

Virginia Relay - a free telecommunications service to communicate with the deaf and hard of hearing. To make a call from inside the hospital, dial (9) 7-1-1 or 7-1-1 from outside the hospital.

UVA Top Language 

  • Spanish