Medical Center

Skip to content. | Skip to navigation

Personal tools

Site Logins
Home > Faculty and Employee Assistance Program > General Information > Frequently Asked Questions

Frequently Asked Questions

What is the Faculty and Employee Assistance Program (FEAP)?

The FEAP is a resource to help address personal issues and work with you to develop a "plan of action" to resolve the problems before job performance is affected.  The FEAP can help you find solutions that will enable you to cope with problems and enjoy life, both at home and at work, more fully.

Who may use the FEAP?

Employees and immediate family members are eligible to use FEAP services.  Often, when one family member is experiencing some difficulties, it affects other family members as well.  A family member can call FEAP directly to access services.

How does FEAP help?

Seeking assistance for a personal problem is often very difficult, but it is a very positive step to help improve the quality of your life.  FEAP counselors are all licensed professionals in the field of mental health.  They have years of experience in dealing with such issues as marital or relationship problems, child/adolescent issues, eldercare, substance abuse, depression, job related stress and others.

What about confidentiality?

Confidentiality is the cornerstone of FEAP.  Only you and your counselor will know of your involvement with the program, unless you give written permission or when mandated by law.  The FEAP counselor will discuss the issue of confidentiality fully with you prior to or at your first appointment.

How does the program work?

It's easy!  The first step is to call the FEAP office and schedule an appointment with a FEAP counselor at a time that is convenient for you.  At the initial appointment, you will meet with the counselor for an assessment of your situation.  You and the counselor will work together to develop a plan to address the problem areas.  At times, one or two sessions with the FEAP counselor may be all that's needed.  If additional resources are needed, the FEAP will provide you with several options.  If further counseling is recommended, the FEAP counselor knows what professionals in the community are best suited to meet your needs.

The FEAP services are provided at no cost to you.  If additional referrals are made, you are responsible for any fees.  Many times at least part of the cost is covered by your medical insurance plan.  The FEAP counselor will work with your insurance company to ensure that you obtain a quality referral in the most cost effective way.  The FEAP counselor will follow up with you to make sure you are satisfied with the services.

Does using FEAP affect my job?

No record of your contact with FEAP will be provided to your employer without your written consent.

If your job performance is significantly affected, your supervisor may recommend FEAP to you as a resource for you to use to resolve any personal problems so that work performance can return to acceptable levels.  The FEAP is a voluntary program, and the choice whether to use FEAP or not is always yours.  Using FEAP does not influence the disciplinary process in any way.

How do I contact FEAP?

A phone call or email is all it takes!  FEAP can be reached by calling (434) 243-2643 or email FEAP using this form.