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Patient Grievance Committee


    The Patient Grievance Committee provides oversight to the processes set forth in Medical Center Policy 0070Patient Concerns and Grievances, and assures compliance with all other applicable laws and regulations.  The Committee identifies trends and patterns in grievances and recommends corrective action when indicated.  The Patient Grievance Committee reports matters of significance to the Quality Subcommittee of the Medical Center Operating Board.



    Tom Harkins, Chair Chief, Environment of Care
    Ann Bagley Patient Relations Representative
    Brenda Barrett Psychiatry
    Bush Bell Patient Experience Office
    Patricia Grimm Patient Relations Representative
    Rebecca Hill Patient Safety & Risk Management
    Mary Ann Himes Patient & Guest Services
    Meghan Hinger Emergency Department
    Jennifer Kane Patient Representative
    Jill Laird Sanders, RN, MSN Patient Care Services
    Vickie Marsh Patient & Guest Services
    Suzanne McDermott Patient Relations Representative
    Brent McGhee Patient Financial Services
    Regina Verde, MBA, MSN Corporate Compliance & Privacy
    Joan Tepper, RN Pt Care Services Manager
    Jeff Young, MD Chief Patient Safety Officer