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 BeWell UPG Frequently Asked Questions

How are you able to look at Health Plan data?
• Because you are a member of the UPG Health Plan, the Health Plan (and the BeWell program as the Health Plan’s
Program provider) can review your data to conduct health management initiatives. Under HIPAA guidelines, the UPG
Health Plan is allowed to exchange data with a business associate (the BeWell program) for purposes of improving the
health of plan participants.
Who at the Medical Center had access to my UPG Health Plan data prior to my enrollment?
• At this point in the process, only the small BeWell data team has had access to your data. All BeWell staff, as
employees of UVA Medical Center and providers of BeWell services to Health Plan participants, must abide by HIPAA
privacy policies and procedures regarding privacy of health information for UVA Medical Center and the Health Plan.
Is my physician aware of this program?
• Many community providers have been involved with the BeWell program. Each year various community providers attend the
BeWell physician briefing session; UVA Health System representatives are also visiting many physician offices in the
With the BeWell program, who has access to my EPIC record? Will my BeWell information go into EPIC?
• Upon your consent and when appropriate, the BeWell care team, which includes physicians, nurses, counselors, and patient
advocates, has access to your EPIC record for the purpose of improving your health. BeWell exams and pharmacy consults
are all part of the EPIC record. All BeWell staff, as employees of UVA Medical Center and providers of BeWell services to the
Health Plan, must abide by the UVA Medical Center’s and the Health Plan’s HIPAA privacy policies and procedures regarding
privacy of health information.
What if I don’t use a UVA primary care physician? Will my data be stored in EPIC?
• Your consent to participate in BeWell includes an agreement that you will allow documentation in EPIC.
• If you are currently a patient of a UVA physician and do not have a MyChart account, we encourage you to sign up in
advance of your BeWell enrollment by visiting mychartuva.com. Enrollment is fast and free of charge.
What about pharmacy services?
• Your enrollment in BeWell may include a consultation with a UVA pharmacist. If you would like to make UVA Pharmacy
your primary pharmacy, the UVA pharmacist can assist you.
Danielle, UVA: “I’ve never been a gym person, but

*Depending on your health option or diagnosis, copays or out-of-pocket charges may apply. See your medical plan’s Summary Plan Description for
details. Your health plan is committed to helping you achieve your best health status. Rewards for participating in a wellness program are available to
all employees. If you think you might be unable to meet a standard for a reward under this wellness program, you might qualify for an opportunity to
earn the same reward by different means. Contact us at bewell@virginia.edu or 434.243.6388 and we will work with you to find a wellness program
with the same reward that is right for you in light of your health status.


Updated 2/12/2018