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BeWell Frequently Asked Questions 


What is BeWell and how is it staffed?

  • The UVA Health Plan has contracted with BeWell, a department within UVA Medical Center, to provide services to improve employee health.
  • Services include: Exercise classes, assistance with tobacco cessation, weight loss programs and behavioral support are examples of some programs available. You’ll have access to a variety of programs and classes to help ensure your success. Your Patient Advocate is ready to connect you with the programs that will work with your lifestyle and benefit you most.
  • The BeWell team consists of a small group of data analysts, an assigned compliance officer, physicians, nurses, administrative staff and Patient Advocates.

What is the difference between BeWell and Hoo’s Well?

  • Hoo's Well is the University of Virginia's comprehensive wellness program. It is designed to help team members get healthy and stay healthy by improving their general fitness and reducing their risk for heart disease, cancer, diabetes, and other debilitating illnesses. While many of the Hoo's Well goals are the same as those of the BeWell program, BeWell offers a more personalized approach to wellness.

Is the Health Risk Assessment (HRA) required to participate in the BeWell program?

  • The Health Risk Assessment (HRA) is optional to participate in the BeWell program and not a requirement for the first or second incentive.*

How do I earn rewards for BeWell?

  • Employees and spouses on the UVA Health Plan and eligible for BeWell will be rewarded up to $500 for full participation in the program. Rewards for BeWell will be paid to the subscriber in June 2017 or September 2017 and again in February 2018 paychecks. Rewards are considered taxable income. Grant funded postdoctoral fellows, retirees, and COBRA enrollees, are not eligible for monetary rewards. You or the subscriber must be employed and on the UVA Health Plan at the time of the rewards payout. 

Why did I receive this invitation?

  • UVA Health System and the University of Virginia have implemented BeWell, an employee population health management program, for the purpose of improving the health of our staff and team members, and reducing health care costs for the UVA Health Plan. You have been identified as someone who may benefit from this program.

How was I identified as someone who may benefit from this program?

  • Through an analysis of UVA Health Plan data conducted by the BeWell data team. Data analysis is one of the services provided as part of the BeWell program.  

Did UVA Medical Center employees look at my UVA Health Plan data?  

  • A small team of BeWell data analysts has applied algorithms to the data to generate a list of employees that could benefit from the BeWell program at this time. As part of this program, no other Medical Center employees are authorized to look at your data, with the exception of your Patient Advocate, should you decide to participate in BeWell.
  • Upon your consent to participate, your BeWell Patient Advocate will receive your data analysis results (but not your Health Plan claims data) and your biometric screening results, to work with you on your BeWell health goals. Please be assured that we are mindful of your privacy; we don't want you to have any concerns that BeWell will review your data for any purpose except the BeWell program.

What UVA Health Plan data was reviewed?

  • Health Plan claims and Hoo’s Well biometric screening data.  

How are you able to look at Health Plan data?

  • Because you are a member of the UVA Health Plan, the Health Plan (and the BeWell program as the Health Plan’s provider of wellness program services), can review your data to conduct health management initiatives. Under HIPAA guidelines, the UVA Health Plan is allowed to exchange data with a Business Associate (the BeWell program) for purposes of improving the health of plan participants. 

Who at the Medical Center had access to my UVA Health Plan data prior to my enrollment?

  • At this point in the process, only the small BeWell data team has had access to your data. All BeWell staff, as employees of UVA Medical Center and providers of BeWell services to Health Plan participants, must abide by HIPAA privacy policies and procedures regarding privacy of health information for UVA Medical Center and the Health Plan.

Is my physician aware of this program?

  • Many community physicians attended a BeWell Physician Briefing Session; UVA Health System representatives are also visiting many physician offices in the community.

With the BeWell program, who has access to my EPIC record? Will my BeWell information go into EPIC?

  • Upon your consent, the BeWell care team, which includes physicians, nurses and Patient Advocates has access to your EPIC record for the purpose of improving your health. BeWell exams, goals, and pharmacy consults are all part of the EPIC record. All BeWell staff, as employees of UVA Medical Center and providers of BeWell services to the Health Plan, must abide by the UVA Medical Center’s and the Health Plan’s HIPAA privacy policies and procedures regarding privacy of health information.

What if I don’t use a UVA primary care physician? Will my data be stored in EPIC?

  • Your consent to participate in BeWell includes an agreement that you will sign up for MyChart/EPIC. 
  • If you are currently a patient of a UVA physician and do not have a MyChart account, we encourage you to sign up in advance of your BeWell enrollment by visiting: https://mychart.healthsystem.virginia.edu/mychart/. Enrollment is fast and free of charge.


What about pharmacy services?

  • Your enrollment in BeWell may include a consultation with a UVA pharmacist. If you would like to make UVA Pharmacy your primary pharmacy, the UVA pharmacist can assist you with this.

*Depending on your health option or diagnosis, copays or out-of-pocket charges may apply. See your medical plan’s Summary Plan Description for details. If you have a medical condition that makes you unable to meet the requirements of the BeWell program, contact us to discuss a reasonable alternative. Call 434-243-6388 or email BeWell@virginia.edu.

 * Updated 6/1/2017